Customers of the company’s online store reserve the right to unjustifiably withdraw from the distance purchase contract within a period of 14 calendar days from the date of delivery of the products.
if there are several products in the same order but with a different delivery date for each, the withdrawal period starts from the delivery (physical possession) to the customer and the last product,
if it is a good consisting of several batches or several pieces, the withdrawal period starts from the delivery (physical possession) of the last batch or the last piece,
if it is a contract of regular delivery of goods in a specified period of time, the withdrawal period starts from the delivery (physical possession) to the customer of the first goods.
In case the product has already been delivered, the customer must return it exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal from the contract is exercised in writing or electronically with a simple letter and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. The withdrawal statement must state the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as the contact details of the withdrawn.
The consumer must return the product (s) within 14 days from the day he notified the company of his request for withdrawal.
Respectively, the company is obliged to return to the consumer the price received within a maximum of 14 days from the receipt of the products.
The refund to the customer will be made by the same means as the initial collection. Specifically, in the case of debit by credit card as follows: in case the price has been paid to the company by the bank until the withdrawal and return of the item, the company will be obliged to inform the bank about the cancellation of the transaction and the bank will proceed any transaction provided for under the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the above contract.
The customer is liable to indemnify the company if he made use other than that necessary to determine the nature, characteristics and operation of the products in the period up to the expiration of the withdrawal period. The determination of the nature, characteristics and operation of the products should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and without use the product. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging, use or commissioning of the products, their value is automatically reduced as the product is classified as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company. The company has the right to agree with the customer its compensation even with mutual set-off.
In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the one provided until the withdrawal statement.
In case the products are returned damaged or incomplete, the store company has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally offset its claim in full or in part against the customer. .
You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law.
Excluded from the right of withdrawal:
Orders made online but received and paid at a physical store of the company are excluded from the right of withdrawal as they are not considered to have been made remotely.
Returns are also not made on products for which the company places a special order on behalf of the customer after a deposit or full payment and which do not belong to the company’s product catalog.
