Welcome to our website. Website artistonshop.com is the online sales and service store of Małgorzata Teresa Kulczyk, (hereinafter referred to as the term business), contact phone +302292040882, email info@artistonshop.com
Before you enter our online store and browse our website, we invite you to consult the following Terms and Conditions, which apply specifically to the use of our business online store.
Please make sure that you agree to the following Terms and Conditions, because your transaction with us through the above website is governed by the Terms and Conditions that we set and implies your acceptance of them. In the event that you disagree with the following Terms and Conditions, please do not use this website.
The company reserves the right to unilaterally modify or renew these Terms and Conditions of transactions, carried out through the online store. It is clarified that the change of terms does not take into account orders that you have already submitted.
INFORMATION PROVIDED
The company is committed to the completeness and validity of the information provided on its website, both in terms of the essential features that describe each product it has, as well as the accuracy of the information regarding the services provided by the online store. , subject to any technical, typographical or inadvertent errors, which have occurred unintentionally or due to unforeseen interruptions of the website or due to force majeure. The company is also committed to the truth, accuracy and completeness of the information provided in its online store, regarding the identity and details of both the company itself and its suppliers.
BUSINESS RESPONSIBILITY
The company fully complies with the provisions of the Civil Code regarding the sale, as well as the provisions of Law 2251/1994 on Consumer Protection, as amended and in force.
The company in the context of its transactions from the online store informs the user based on the available data of availability or not of the products and in no case can guarantee the availability of them. In any case, the company undertakes the obligation to inform the user in time for the unavailability, in which case even in this case it does not bear any further responsibility. Payments for unavailable or exhausted products will be refunded to the user without undue delay, in the same way that the user chose to pay for their order.
The company is not responsible for any damage caused to the user by accessing and using the content and services offered by the website of its online store. The company takes the necessary protection measures for the proper operation of this website, but in no case guarantees that the contents, websites and technical facilities and features of the website will be provided uninterruptedly and without problems, nor that the website or / and the servers (“servers”) through which he connects, to the computer of the visitors / users, will be provided without harmful applications which were installed without his knowledge. Finally, the company bears no responsibility for acts or omissions of third parties and, in particular, unauthorized interventions of third parties in products and / or services and / or information available through its websites.
SELLER LIABILITY FOR DEFECTS
The producer of each product is liable for any damage due to a defect in his product. Any agreement to limit or release the producer from his liability is void. Claims against the producer for damages are barred within three years, after the injured party was informed or should have been informed of the damage, the defect and the identity of the producer. A decade after the release of this product, the rights of the injured party against the producer are amortized.
The company assumes towards the customer all the obligations provided in the Civil Code on the responsibility of the seller. Especially in case of defect of the sold product, the customer is entitled to request its repair without charge or replacement with another, unless this is impossible or requires disproportionate costs, to request a price reduction and to withdraw from the contract of sale. , unless it is an insignificant actual defect. The above obligations do not exist in case the defect has been caused by the customer or by force majeure. In any case, the products must be accompanied by the necessary legal documents and receipts. The above rights are not transferred / assigned from buyer to buyer. These obligations in any case expire within two years from the delivery of the product to the customer.
USER OBLIGATIONS
The use of our website must be done exclusively for legal purposes and in a way that does not impede its use by third parties. Every visitor / user is obliged to use the website of the company in accordance with the law, good manners and these Terms and Conditions and not to perform acts or omissions that may cause damage or malfunction to it (website) or affect or to jeopardize the provision of services through our online store. The users of our website accept that they will not use them and the online store of the company for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, threatening, offensive, defamatory, defamatory, defamatory, vulgar, obscene , violates the privacy of a third party, shows empathy, or expresses racial, ethnic, religious or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the Law or contractual or managerial relationships (such as inside information , proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements / clauses), infringes any trademark, patent, copyright or other proprietary rights, contains software viruses or any other files, programs, which have fig Intended to cause interruption, damage, destruction or obstruction of the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used for collection or storage of users’ personal data.
RIGHT OF WITHDRAWAL
Customers of the company’s online store reserve the right to unjustifiably withdraw from the distance purchase contract within a period of 14 calendar days from the date of delivery of the products.
if there are several products in the same order but with a different delivery date for each, the withdrawal period starts from the delivery (physical possession) to the customer and the last product,
if it is a good consisting of several batches or several pieces, the withdrawal period starts from the delivery (physical possession) of the last batch or the last piece,
if it is a contract of regular delivery of goods in a specified period of time, the withdrawal period starts from the delivery (physical possession) to the customer of the first goods.
In case the product has already been delivered, the customer must return it exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal from the contract is exercised in writing or electronically with a simple letter and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. The withdrawal statement must state the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as the contact details of the withdrawn.
The consumer must return the product (s) within 14 days from the day he notified the company of his request for withdrawal.
Respectively, the company is obliged to return to the consumer the price received within a maximum of 14 days from the receipt of the products.
The refund to the customer will be made by the same means as the initial collection. Specifically, in the case of debit by credit card as follows: in case the price has been paid to the company by the bank until the withdrawal and return of the item, the company will be obliged to inform the bank about the cancellation of the transaction and the bank will proceed any transaction provided for under the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the above contract.
The customer is liable to indemnify the company if he made use other than that necessary to determine the nature, characteristics and operation of the products in the period up to the expiration of the withdrawal period. The determination of the nature, characteristics and operation of the products should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and without use the product. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging, use or commissioning of the products, their value is automatically reduced as the product is classified as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company. The company has the right to agree with the customer its compensation even with mutual set-off.
In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the one provided until the withdrawal statement.
In case the products are returned damaged or incomplete, the store company has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally offset its claim in full or in part against the customer. .
You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law.
Excluded from the right of withdrawal:
Orders made online but received and paid at a physical store of the company are excluded from the right of withdrawal as they are not considered to have been made remotely.
Returns are also not made on products for which the company places a special order on behalf of the customer after a deposit or full payment and which do not belong to the company’s product catalog.
PERSONAL DATA
The company takes all the necessary measures, with the most modern and advanced methods, in order to ensure the maximum possible security of the personal data of the visitors / users of its online store. The collection and processing of users’ personal data is governed by the General Regulation for the Protection of Personal Data 2016/679 / EU and in general the current national and European legal and regulatory framework for the protection of personal data and in accordance with the applicable Personal Data Protection Policy Character (hyperlink) of the business.
LINKS TO THIRD PARTY SITES
The company does not control the availability, operation, content, privacy policy, quality and completeness of the services of other websites and websites to which it refers through links, hyperlinks or advertising banners. Therefore, for any problem that may occur during their use, the user must go directly to the respective websites and webpages, which are responsible for the provision of their services. The provision of links in the online store is for the convenience of the user and the company in no case controls, approves, accepts and is not responsible for the content of each link.
METHODS OF PAYMENT
[Important Information: According to article 69 par. 2 L.4446 / 2016 (Government Gazette: A240-22.12.2016), we inform you that for retail purchases over € 500.00 cash payment is not allowed. Payment must be made using a credit or debit card or other electronic means of payment.]
The company provides the following possibilities for the payment of orders:
Debit / Credit Card
To pay for an order using a credit or debit card, the card number, expiration date, holder name and three-digit security number (CVV / CVC / CVV2) are required.
The company in no case retains bank card details. In case the customer chooses to pay for the order using a credit or debit card, then he is automatically transferred to a secure online environment under the responsibility of Piraeus Bank where he enters his card details.
Bank deposit
It is possible to pay for an order by direct bank deposit in the following bank account maintained by the company:
BANK VIVA WALLET: GR4070100000000807223564396 SWIFTCODE: VPAYGRAA KULCZYK MALGORZATA TERESA
The bank commission and the transfer costs are borne exclusively by the depositor. In this case, the order will be executed after the company becomes aware of the deposit.
For the best service, the customer with the realization of the deposit, should send to the company via e-mail to the address: info@artistonshop.com, the proof of deposit with his name and order number.
The deposit of money must be completed within three working days from the completion of the order. Otherwise the order will be canceled automatically.
Charges outside Greece
Expenses for the purchase and transfer of products and their transfer abroad must be paid in advance by credit card, or a remittance must have been deposited in our e-shop account.
Shipments to destinations outside the Greek territory, regardless of the value of the order, are charged with shipping costs according to the current price list of the cooperating transport company or courier and depend on the weight of the parcel and the country of destination.
METHODS OF SHIPPING
Shipping via courier service
For all orders that will be registered, the company will make every effort to deliver them as soon as possible to the cooperating courier company. It is valid if all the products of the order are available and if there are no other reasons of force majeure, eg extreme weather events, traffic ban, strikes, pandemics and more.
Upon sending the order, the customer will receive an e-mail confirming and sending the order, which contains the tracking number with which the order was executed.
Delivery Time:
Estimated delivery times are 2-4 working days for all of Greece (Business Days: Monday to Friday except holidays). In special orders 10-15 working days.
(The current difficulties of free movement and overloading of transport companies due to the COVID-19 pandemic, may cause delays in shipments and deliveries of online orders 2 to 4 additional days from the above estimated delivery times.)
Delivery times are only indicative and the company is not responsible for any delays in deliveries that are not due to fault or constitute events of force majeure, e.g. extreme weather events, curfews, strikes, pandemics and more.
All bulky goods are excluded from the “Courier Shipping” option.
Shipping costs:
For orders worth over 150 €, and up to 3kg weight, shipping is free for all of Greece.
The free shipping covers the transfer of the order to the shipping address that you state when placing the order, unless the area being registered is considered inaccessible based on the courier list.
In this case, the customer will have to pick up the order from the nearest courier store or incur any costs that may be incurred to transport it to your place.
For orders worth up to 150€ and up to 2kg weight, the shipment by courier is charged with shipping costs 2,2€ For each additional kilo there is an additional charge of 0,80 €.
Shipping with a transport agency
With the option “Shipping with a transport agency” the order will be delivered to a transport agency cooperating with the company. In this case, an e-mail will be sent to the customer with the contact details of the transport agency.
Shipping costs depend on the volume of the goods and will be calculated in consultation with the transport agency.
In the above cases, the delivery of the order takes place on the ground floor, at the entrance of the building-house (provided that the shipping area is not inaccessible).
COMPLETION OF ORDER
Upon completion of the order, the following message is displayed:
“Your order has been registered successfully!
In the e-mail you stated during your registration, you have been sent an automated e-mail with all the details of your order, which were on the previous page (please check your e-mail). If you do not find the relevant e-mail, please check the spam box. “
In case the customer has chosen to send the order by courier, as soon as the order is delivered to the cooperating courier company (courier) a third e-mail will be sent, in which the sending number (tracking number) will be written so that the customer to track the route of his order.
CANCELLATION OF ORDER
Order cancellations can be made before the delivery of the goods by the company to the transport companies and in no case after the sending of the relevant Order Shipping Confirmation.
For cancellations of orders, if they have not already been sent, the customer can contact the company by phone at +3022920 40882 or via e-mail: at info@artistonshop.com stating the Name and the number of its order.
In case of late cancellation of an order, the customer undertakes the obligation to pay to the company the corresponding amount with which it was charged upon delivery of the goods to the transport agency.
* For the best and most immediate service as well as for the safest transfer of the order to the customer, the company reserves the right to unilaterally modify the way the order is sent.
SETTLEMENT OF DISPUTES
Contracts through our online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. If the user chooses to access the site from another country, he has the responsibility to follow the Laws of that country.
Any dispute that arises and which arises from the contractual relationship between the company and the customer, is locally competent to resolve it.
For the out-of-court settlement of the dispute, the client can turn to the competent bodies for out-of-court settlement of consumer disputes, e.g.
at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 210 3843549),
to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel .: 210 6460734, fax: 210 6460414),
to the Committees for the Amicable Settlement of consumer disputes (article 11 of law 2251/1994) based in the local Municipalities of the country.
In addition, according to Directive 2013/11 / EC, which was incorporated into Greek legislation by JM 70330/2015, the possibility of electronic consumer dispute resolution (Alternative Dispute Resolution) is now provided throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use the website: https://webgate.ec.europa.eu/odr/main/?event=main.home. show for out-of-court settlement of the dispute. The certified for this purpose Alternative Dispute Resolution Body (ADR) is the European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284, +30 2106460784, info@eccgreece.gr. The client can contact the above body in order to guide him throughout the process of submitting and processing his complaint.
The protection provided by the Law to distance contracts, as well as these terms, is emphasized that they apply to transactions only with natural persons, who are traded for reasons that do not fall within their commercial, craft, business or free professional activity.
In the event that part of the sales contract in accordance with these Terms is declared invalid or unenforceable by a court decision, the remaining contract will remain in force.
The company may enter into an agreement for the assignment of its obligations to a third party, a suitable person of its choice. On the other hand, the customer is not entitled to assign or transfer his rights or obligations.
All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed to have been delivered 48 hours after posting).
These Terms constitute an information position of article 3b of Law 2451/1994.
